Quality of Service by Mobile Operators in Gujrat Circle (India)

everybody operator is pumping money in to get loads of new services for its customers. but at times they leave simple but important things aside and do not bother about them.

2 of such important items is calling customer care and balance checking.

Major players like Hutch and Idea do not allow calling customer care numbers if your balance is zero or the card is in grace period. If i am in grace period i may like to know about current/forthcoming schemes as this will allow me to decide when to recharge my card. morover if i want to know some important things from the mobile operator itself, i can't contact him if the balance is zero..

Let us look as balance enquiry system of Hutch and Idea. When i check balance of hutch it tells the balance and also tells your card expires on such n such date (which is very good and necessary). If i check balance on IDEA it does not tell me when the card expires. It is cumbersome to check expiry date of my SIM. But there is 1 thing which idea has is that it tells after every call/sms what did it cost. this is again missing in HUTCH.

Companies of stature like HUTCH/IDEA should learn from each other to make their system better.